royalsky Privacy Policy

This page describes what we collect when you use royalsky and how we keep that data protected. We take your privacy seriously and operate under a commitment to transparency about our data practices. Every piece of information you provide—whether during account registration, KYC verification, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), or during gameplay—is handled according to the principles laid out below.

Our privacy practices reflect our role as a regulated gaming operator serving players across Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with financial regulations that require us to collect, verify, and retain certain data. At the same time, we limit data collection to what is necessary and implement security measures to protect what we hold.

This policy applies to all royalsky services—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook coverage, esports markets (Mobile Legends, Free Fire, PUBG Mobile), and account management. If you have questions after reading this policy, contact our support team during business hours.

What data we collect on royalsky

When you register for a royalsky account, we collect your email address, password, and basic personal details. During our Know Your Customer (KYC) verification process, we ask for your government-issued ID, proof of address, and a selfie. We use this information to verify your identity, confirm your age and legal eligibility, and comply with financial regulations.

When you fund your account through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the payment method, amount, date, and any reference numbers our payment processors provide. We retain this data to process withdrawals, detect fraud, and meet regulatory requirements.

We also collect data about your gameplay. Every time you play a slot game, participate in a Quick Bet tournament, join a live-dealer table, or place a sportsbook wager, we log the session timestamp, game or market name, your bet amounts, and outcomes. This data helps us calculate your account balance, detect unusual patterns, and investigate disputes.

Our platform tracks your IP address and device information (browser type, operating system) to maintain security and prevent unauthorized access. We use cookies and similar technologies to remember your login preference and improve your user experience—these are not used for advertising or third-party tracking.

KYC data: We collect identity documents to comply with anti-money-laundering regulations. This data is never sold or shared with marketing firms.

How we use your data on royalsky

We use your personal information for the following purposes:

Account management: To create your account, verify your identity, process deposits and withdrawals, and manage your account balance.
Regulatory compliance: To verify your age and eligibility, comply with anti-money-laundering requirements, and respond to government requests.
Fraud detection: To identify suspicious patterns, prevent unauthorized access, and protect your account and our platform.
Dispute resolution: To investigate complaints about gameplay outcomes, payment delays, or technical issues.
Service improvement: To understand how you use royalsky and make the platform more reliable and user-friendly.
Legal obligations: To comply with applicable laws and respond to valid legal requests.

We do not use your data for marketing purposes unless you have explicitly opted in. We do not sell your personal information to advertisers, data brokers, or other third parties. If you choose to receive promotional communications from royalsky, you can opt out at any time through your account settings or by contacting our support team.

Third-party processors and data storage

We work with specialized companies to process payments, verify identity, and store data. These include payment processors for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers; identity verification providers; and cloud hosting services. All of these companies sign data-processing agreements with us that require them to protect your data with the same care we do.

Our servers may be located outside your jurisdiction. This means your data may be stored, processed, or transmitted in countries with different privacy laws. By using royalsky, you consent to this cross-border data handling. We take steps to ensure that data transferred internationally is protected with encryption and other security measures.

We do not share your data with live-dealer studios, game providers, or other gaming partners beyond what is necessary to deliver your wagers and results. For example, live-dealer providers may see your game-play activity to calculate outcomes, but they do not receive your identity documents or banking details.

Payment processors: We work with payment providers who handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions securely.
Identity verification: Third-party providers verify your documents during KYC; they sign agreements to protect your data.
Cloud hosting: We use encrypted cloud servers to store account data; these may be located internationally.

Your rights and data access on royalsky

You have the right to request access to the personal data we hold about you. Contact our support team with a data-access request, and we will provide a copy of your data within a reasonable timeframe (typically within 15 business days). This includes your account details, verification documents, transaction history, and gameplay logs.

You can request correction of inaccurate data. If you notice that your name, address, or other details are incorrect in our system, contact support and we will update them. For sensitive data like identity documents, we may ask you to resubmit corrected versions through our secure portal.

You can request deletion of your account and associated data, subject to regulatory retention requirements. If you ask us to close your account, we will delete your personal information once any legal holds or retention periods expire. However, we may retain anonymized gameplay data for statistical purposes, and we may keep transaction records for the duration required by financial regulations.

If you are located in a jurisdiction with specific data-protection laws (such as the European Union's GDPR), you may have additional rights. Contact our support team to discuss your options.

Security and data protection on royalsky

We encrypt all data in transit using industry-standard TLS encryption. This means your login credentials, payment information, and gameplay data are protected when transmitted between your device and our servers. We also encrypt sensitive data at rest, including your identity documents and banking details.

Our support team members access your data only when necessary—for example, to investigate a dispute or process a withdrawal request. Access is logged and monitored. We regularly audit our systems to detect vulnerabilities and apply security patches promptly.

However, no system is completely secure. If we discover a data breach that affects your information, we will notify you as soon as possible and provide guidance on how to protect your account. We maintain cyber-liability insurance to manage the financial impact of potential security incidents.

Cookies and tracking on royalsky

We use cookies to remember your login session, language preference, and other settings. These cookies remain on your device and allow you to access royalsky without re-entering your credentials every time. You can disable cookies in your browser settings, but this may affect royalsky functionality.

We do not use cookies for third-party advertising or behavioral tracking. Our analytics systems track how you navigate royalsky (for example, which games you access), but we do not combine this data with information from other websites or apps.

Data retention and deletion on royalsky

We retain your account data for as long as your account is active. If you close your account, we delete personal data after a reasonable retention period, unless we are required by law to keep it longer. Financial records are typically retained for seven years to comply with regulatory requirements.

Gameplay logs are retained for dispute investigation and audit purposes. If a dispute arises, we may retain related data indefinitely until the matter is fully resolved. Once resolved, we delete it or anonymize it.

If you request account deletion and there are no pending disputes or regulatory holds, we process deletion within 15 business days. Some data may persist in backup systems for a limited time; we cannot guarantee immediate deletion from all backups.

Contact us about privacy on royalsky

If you have questions about this privacy policy, your data, or our data practices, contact our support team through the royalsky platform. We operate during standard business hours and respond to privacy inquiries within one to two business days. For formal data-access requests or complex privacy matters, you may also submit a written inquiry through our contact form, and we will direct it to our data-protection team.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a notice on the royalsky platform. Your continued use of royalsky after such changes constitutes acceptance of the updated policy.